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Payment & Order Processing

Customers are charged immediately at checkout once an order is placed. Orders are processed within 1–2 business days.

Shipping & Delivery

Orders are shipped using verified carriers such as USPS, UPS, or FedEx.

Orders currently ship within the United States

Estimated delivery times: 5-10 business days

Tracking information is provided via email or text message once the order ships. Every item is carefully packaged to ensure safe delivery.

Customer Support

For any delivery questions or concerns, customers are encouraged to contact us at support@jadebyexotic.com before initiating a chargeback so we can promptly resolve the issue.