Customer Care

Questions about your order?

JADEBYEXOTICCUSTOMERCARE@gmail.com

Mon–Fri | 9 AM–5 PM (PST)

Replies within 24 hours.

Shipping

Orders are processed in 1–3 business days.

We ship worldwide.

Estimated delivery: 5–10 business days.

Tracking is sent once your order ships.

Returns

We do not accept returns.

If your order arrives damaged or incorrect, email us within 7 days of delivery with your order number and photos.

Privacy

Your information is kept private and is never sold or shared.

Terms

By placing an order, you agree to our shipping and return policies.